A Guide to Debt Collection: What You Need To Know To Navigate The Process Seamlessly?


We all feel uneasy the moment we hear the term “debt collection”. Wondering why? It brings back the unpleasant thoughts of unwanted phone calls and uncomfortable conversations about recovering money. Just like consumers, businesses need to recover what clients owe to their company.

It is an unavoidable situation for both the business that needs to recover the amount and the client who needs to pay. That is why choosing effective business debt collection practices is usually routed through professional agencies. Are you searching for a reputed firm to help you collect or recover the dues? At Nelson, Cooper & Ortiz, LLC a reputed debt collection agency based in Houston, our professionals understand the requirements of the customers and have an excellent in-house team to provide you with satisfactory customer services.

Here is what you need to know about collecting business dues and everything you need to know about a debt collection service:

How Do Business Debt Collection Agencies Work?

These collection agencies specialize in different types of debts they need to collect on behalf of their clients and are responsible for collecting the delinquent amount. Usually, they negotiate settlements with clients in different modes. For instance, when the client fails to pay the entire amount together, they recommend alternative payment settlement methods to recover the dues.

However, an authentic commercial debt collection agency needs to comply with federal, state, and local rules when recovering the money. Look out for the ways a commercial collection agency can have your back in business. We are a reputed agency acting as middlemen between our client and the debtor and extracting long-past dues seamlessly.


You are aware that unpaid invoices reduce the turnover of brands, which in turn tarnishes the reputation of the business and ruins the credit ratings of companies. The action of collecting the dues needs to begin as soon as an invoice remains unpaid, although businesses need to send the invoices promptly to ensure that the amount is paid. Usually, the best way to deal with debts is to take appropriate action within 45 days after the due date. Remember that the longer the invoice remains on hold, the tougher it is to collect the payment. When payments become due for 60 days, the dues turn to bad debts and you seek refuge in a business debt collection agency.

What are Debt Collection Methods And Techniques?

Business debt collection is a critical process as the method of recovering the dues is seldom seamless. The tact, techniques, and persistence required to make the process smooth are bound by various legal guidelines. Explore the methods and techniques that the collection agency services employ while maintaining a positive relationship with customers.

  • Establishing clear communication and terms with customers creates transparency and reduces disputes later.
  • Contacting the clients consistently through emails, phone calls, and letters, helps in maintaining the professional tone during interactions. This helps in fulfilling the financial obligations and helps preserve the customer service and customer relationship.
  • Setting up negotiations and various payment plans enhances the chances of receiving partial or full payment.
  • Modern-day debt recovery services in Houston like ours streamline operations with automation and technology. It also helps them track and manage the outstanding amount and schedule the reminders.
  • Skip tracing technique is another one that the agencies deploy when the customers are difficult to find. It uses various methods of investigation by accessing public records or through online databases. That way, it is easier to find accurate information about shady debtors.

Do B2B Debt Collection Agencies Use Software and Tools?

Using software is in vogue as more and more debt collection agencies near me revolutionize the process of recovery through centralized platforms. With this, the entire method becomes effortless to recover, and overcoming the challenges becomes easy. With a range of features and functionalities, software and tools aim to maximize debt recovery efforts. Here is how:

  1. To make the collections effective, you need to have an up-to-date customer database. With software, you have a platform that lets you organize, track, and update the records of non-paying clients.
  2. Repetitive tasks during the recovery of outstanding amounts become time-consuming. However, the software helps in automating these tasks like sending payment reminders, scheduling follow-ups, and generating collection letters.
  3. Simplifying the method of collection is essential for timely payments. Software solutions are often integrated with payment gateways to enhance the likelihood of prompt recovery.
  4. To strengthen the strategy of recovering dues, debt collection services rely on reporting and analytics of software.

What are Debt Collection Laws and Regulations? What Can the Collectors Do?

The FDCPA or Fair Debt Collection Practices Act governs the methods that commercial debt collection agencies may employ during the recovery of dues. It prohibits them from using abusive language and unfair means. Here is how the firms can communicate with the clients:

  • They must never contact clients at an unusual time or place that is before 8 am or 9 pm.
  • The agencies must not resort to social media to post bad debts that the companies may owe to their customers.
  • They must never harass the customers over the phone or through any other means.
debt-collection practice

Most states have separate laws about the collection practices that apply to the methods of recovery.

What Are The Debt Collection Tricks And Tips That Get Results?

Making the collection calls is not easy for most firms but these tricks and tips are indeed result-driven:

  • The collectors must be easy to handle excuses and match them with effective procedures of rebuttal
  • Being a good recovery agency may mean that you are armed with facts as it helps in preventing the conversation from getting casual.
  • Make sure you are ready with the updated records and the payment history of the company when communicating with the clients.
  • Maintaining a professional and authoritative tone makes it easier to influence the debtors.
  • Try to control the customer’s response by stating that they are right, addressing them by name, and asking open-ended questions.
  • Staying focused prevents you from getting off the track even when the customers complain about the service.
  • Listen to what the customers say and take notes as they are going to make you armed to handle the next call.

What Happens When Your Debt is Sent for Collection?

When the bills go unpaid beyond a specific period, the company can send the debt for collection. Once the collectors take over, they may contact you directly to take the case for litigation or garnish the wages.

Collecting past due debts is a legal method to get money that you are owed. If companies owe money to you, get in touch with Nelson, Cooper & Ortiz, LLC. Call (713) 360-6645 or Toll-Free (800) 939-7213 to communicate with us. We have extensive experience in collecting different types of business debts from various industry verticals.